Noticeboard

Out of Hours

For advice and treatment when our practice is closed, call NHS111 on 111.

For life threatening conditions call 999.

Online Consultations

We have an online consultation service. It is available 24 hours a day, 365 days a year. This can be used to get advice on conditions, or request advice from your doctor here at the surgery. Click HERE to access the system, or click the image on any page of this website.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Change in Prescription Charges

From 1st April 2018 the prescription charge will be £8.80.  Please see the prescriptions tab for further information.
Cryotherapy Clinic (Freezing Clinic for Warts and Verrucas), Steroid Injections, & Other Minor Surgical Procedures
We run a waiting list process for this service. Please contact the reception for more details.
We use text messages for a number of purposes, including appointment reminders and cancellations. Please ensure we have your up-to-date contact details.

 

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Making an appointment during normal opening hours 08:00 to 18:30

To make an appointment please phone 01209 842449, go online or walk in to the surgery to speak to a patient advisor.

All requests are assessed and prioritised by the duty doctor.

You may be offered a phone call or face-to-face appointment with a GP, or directed to one of our other healthcare professions, such as a physiotherapist, or you might be advised to visit a pharmacy or other provider.

We aim to respond to all requests within two days. Waits for routine GP appointments for non-urgent matters can be several weeks.

Getting medical help outside of normal opening hours

If you suspect an emergency, such as a stroke or heart attack, then dial 999.

For all other medical concerns outside of normal hours, please call NHS 111

You and your general practice

You and your general practice is an NHS guide that tells you what to expect from your general practice and how you can help them, so you get the best from their services. 

NHS Cornwall & Isles of Scilly has prepared the following guidance: Your GP surgery - NHS Cornwall and Isles of Scilly

You can read the national guidance here (available in a variety of languages): You and your general practice

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Calling for a home visit request or urgent appointment before 10am
  • Ringing for a repeat prescription - requests can be left on our voicemail facility
  • Ringing for the results of tests after 2pm.
     
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website