Requesting medication

Prescriptions can be requested via:

• NHS App – where you can order and track your requests
• Using the white slip on the right-hand side of your prescription (tick which items are required) or write down your name, date of birth and medications you require on a piece of paper and hand this in to Dispensary or use one of the boxes at the surgery.
• Answerphone – Call the surgery on 01209 842449 and press option 5 to order medication, this then allows you to leave an answerphone message. Please state your name, date of birth, the medication you require and your nominated pharmacy.
• Telephone – for those unable to use the above services, Dispensary will assist you. Please call the surgery on 01209 842449 and press option 6 between the hours 11am-12pm and 3pm-4pm.

We understand, there are some patients who will not be able to order their own medicines, these patients may need to be assessed on an individual basis and we appreciate your support with this.

We will no longer be accepting paper prescription requests via community pharmacies.

If you have any questions regarding this, please contact the surgery and speak to Dispensary – option 6, between 11am-12pm and 3pm-4pm or email harrismemorial.prescriptions@nhs.net 

For future reference, any prescription related queries or requests from pharmacies/professionals, please use the harrismemorial.prescriptions@nhs.net 

Thank you for your cooperation.

We dispense medicines to our patients from our surgeries in Illogan and Lanner and can provide home deliveries of medication for house-bound patients.

Getting your medication direct from the surgery improves the service we can provide to you, reduces the chance of problems with your medication and helps to support the surgery. 

If you live more than a mile from your nearest chemist and are not currently using our dispensary, please ask.

To speak to our dispensers, please phone 01209 842894 during surgery opening hours. 

• If you take medication on a long-term basis you can ask for a repeat prescription by ringing the prescriptions answerphone line on (01209) 842449 option 5, 24 hours a day.
• To request an URGENT prescription please contact the Dispensary Team during their phone line hours 11am-12pm and 3pm-4pm (01209) 842449 option 6. 
• You can also send email requests to prescriptions.harrismemorial@nhs.net
• You can also call in and ask at dispensary. Your prescription will be available for you to pick up in two to three working days.
• To request an URGENT prescription please contact the Dispensary Team during their phone line hours 11am-12pm and 3pm-4pm (01209) 842449 option 6. 
• You can also send email requests to prescriptions.harrismemorial@nhs.net
• You can also call in and ask at dispensary. Your prescription will be available for you to pick up in two to three working days.

Phone line for the dispensary is available 11am to 12 noon & 3pm to 4pm.

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• by ringing the prescriptions telephone line on (01209) 842894 between 9am and 12.45pm

You can also:

• fill out a repeat prescriptions request form
• call in and ask at either dispensary- see our opening times here

We do not take repeat prescription requests via email.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am.
• fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.